Online Benefit Information Training

Blue Cross Blue Shield of Michigan recently introduced Online Benefit Information that allows agents and customers to access, download and print benefit guides and benefit charts that were previously available only by requesting a Your Benefit Guide from BCBSM. 

In an effort to assist you with this new process of obtaining Your Benefit Guides, BCBSM has scheduled several webcast training sessions to show you what OBI can do and how you can use this feature to benefit your business and your customers. These training sessions will provide:

• An overview of the Online Benefit Information system and why BCBSM is moving Your Benefit Guide to the Web
• How the OBI process works and a demonstration of how to access and use OBI
• What’s in store for the future – enhancements that will maximize your use of OBI

BCBSM has scheduled webcasts May 13 and 14 at 10 a.m. and 1:30 p.m. The webcasts will run approximately 30 to 45 minutes. 

How does BCBSM’s webcast training work?
Using AT&T, BCBSM broadcasts our presentation over the Internet as a webcast, or Web conference. You can watch and listen to the webcast from any location with a computer, Internet access and a telephone line separate from your Internet access line for the audio portion of the webcast. Each webcast can accommodate up to 125 participants. (Once the maximum is reached, no additional participants will be allowed access the session.) To participate, please follow the access instructions below.

Access Instructions
The training will begin promptly at each of the scheduled times on May 13 and 14. We recommend you log in 15 minutes before the start of the Web conference. 

To access the telephone audio portion:
Call 877-213-1782 toll-free.
Follow the voice prompts and enter access code 653755.
You will be placed on hold until the conference begins.

To access the webcast portion:
Click on or copy and paste the following address into your Internet browser: webmeeting.att.com.
(If this is your first time using AT&T TeleConference Services, you’ll need to download the client software via the Help link on the left side of the AT&T screen. That will take about one minute.)

At the Web Meeting Login screen, complete the following fields:

• Enter “8772131782” in the Meeting Number field.
• Enter “653755” in the Code field.
• Enter your e-mail address.
• Enter your name.
• Click Submit.

If you need assistance connecting to the audio portion, please call AT&T TeleConference Services at 800-526-2655. If you need assistance connecting to the Web portion, please call AT&T Web Help at 888-793-6118.

If you have any questions please contact an HCA Agent Consultant.